Protecting Your Privacy
This Privacy Statement describes how we collect, use, share, and protect your personal information. By interacting with us through our stores, website, mobile applications, products and services (collectively, the “Services”), affiliates, and partners, you consent to our use of the information we collect or submit in accordance with the methods described in this Privacy Statement.
Types of Personal Information We Collect
We collect and store your personal information from multiple sources to understand and meet your needs, manage our business, and for other purposes.
How We Collect Your Personal Information
We collect your personal information when you:
When we initiate or complete a transaction or return an item
Register to receive promotional emails or SMS messages.
Register to receive emails or SMS messages about your transaction and/or delivery status.
Register to join a membership/rewards program.
Submit a request to our customer service team.
We may collect and process information you share when using our chat features to provide, improve, and deliver our products and services.
Participate in surveys, focus groups, or feedback programs.
How We Use Your Personal Information
In addition to the information we collect to provide, improve, and deliver our products and services, we may also use personal information for administrative and analytical purposes. We may combine information with third-party services to create a more complete customer profile, as required by applicable law.
Furthermore, we may use your personal information for a variety of purposes, including but not limited to:
Commercial Use and Communication: Providing you with the products, services, or information you request; communicating with you for business, customer service, or other similar reasons (such as policy changes or responding to inquiries). Providing services on behalf of businesses or service providers, including maintaining or managing accounts, providing customer service, processing or fulfilling orders and transactions, verifying your information, processing payments, providing financing, advertising or marketing services, providing analytics services, or similar services provided on behalf of businesses or service providers.
Marketing: Providing consumers with personalized marketing or coupons through various media channels, including but not limited to direct mail, email, social media advertising, digital banner ads, SMS, and connected TV. Short-term, temporary use of personal information will not disclose it to any third party, nor will it be used to build your profile or otherwise alter your experience outside of the current interaction, including but not limited to contextualizing advertisements displayed in the same interaction. We may review current interactions and concurrent transactions, including but not limited to counting the number of times advertisements are shown to unique visitors, verifying the placement and quality of advertisement displays, and reviewing compliance with this specification and other standards.
Financial Transaction Management: Facilitating payments for products and services or providing refunds.
Legal and Regulatory Obligations: To comply with legal, regulatory, or financial obligations, or in connection with litigation, internal investigations, or audits, or to protect legitimate interests.
Research: Conducting consumer research and analysis to understand browsing and purchasing activities; conducting internal research for technology development and demonstrations.
Website and Equipment Maintenance: Identifying and fixing bugs affecting the functionality of existing websites; conducting activities to verify or maintain the quality or security of services or equipment owned, manufactured, produced for, or controlled by the company, and to improve, upgrade, or enhance services or equipment.
Security Management: Detecting security incidents, preventing malicious, deceptive, fraudulent, or illegal activities, or prosecuting those responsible for such activities, and protecting our premises, assets, and information.
Third-Party Requests: Responding to and complying with your external requests and legal claims;
Audit and Controls: Assessing the compliance of internal controls and audits (including audits conducted by our internal and external audit service providers);
De-identified/Aggregated Consumer Information: Collecting, using, retaining, or disclosing de-identified or aggregated personal information.
Your Privacy Rights
You may have certain privacy rights depending on your place of residence and applicable laws. This section applies to you if you reside in California, Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia. If you choose to exercise these rights, we will not refuse to provide goods or services, nor will we charge different prices or reduce the grade or quality of goods or services as a result.
Children's Privacy
We do not knowingly collect personally identifiable information from minors under the age of 16 through our website or mobile applications. We do not use the personal information of consumers known to be under the age of 18 for sales, sharing, or targeted advertising.
Do Not Track:
Currently, we do not respond to your browser's "Do Not Track" signal, but we will provide you with the option to opt out of interest-based advertising as described above.
Links to Other Websites:
We would also like to remind visitors that we have provided some resource links that we believe you may find useful. These links may redirect you to websites unrelated to us, which may have different privacy policies. It is your responsibility to review the privacy policies of these other websites, as we have no control over the information you submit to those companies.
Notification of Updates
We may revise and update this Privacy Statement from time to time, and we recommend that you review it periodically. If we make changes, we will notify you by modifying the date at the top of the policy. If we make significant changes, we will provide you with additional notification (such as adding a statement to the service or sending you a notification).